Sona Mart Solid Red V-Neck Ruffled Maxi Dress

To request a return or exchange, kindly reach out to our support team: Email: support@sonamart.in Call: +91 9471418942 Timing: 9:00 AM – 6:00 PM (Monday to Friday)

 Return / Exchange Validity

You can request a return or exchange within 30 days from the date of delivery. Requests made after 30 days will not be accepted.

Multiple Requests Policy

Return and exchange are processed at the order level only, not on a product-by-product basis. Multiple requests for the same order within 30 days are not allowed.

 Items Not Eligible for Return / Exchange

Due to hygiene and personal nature, Perfumes and Swimwear are non-returnable and non-exchangeable.

 Product Exchange Policy

We currently do not have a general product exchange policy. However, you may exchange the same item for a different size (if available).

If You Receive a Wrong / Missing / Defective Item

If you receive a wrong, missing, or defective product, please raise a complaint within 48 hours of delivery. Complaints made after 48 hours will not be entertained.

DOs & DON’Ts During Pickup

DOs:

1. Ensure the original product tag and packaging are intact.
2. Send the complete product as received at the time of delivery.

DON’Ts:

• No return accepted without original tags or packaging.
• No return for worn, washed, or used items.
• No return for non-Sona Mart / Berrylush products.

 Pickup Unavailable?

If pickup service is unavailable for your PIN code, please self-ship the product to the address below. We’ll refund ₹100 as a coupon code after verification.Return Address: Sona Mart Darbhanga, BiharManufacturer: Berrylush Designs Pvt. Ltd. Sector 67, Noida, U.P., 201301, India

 Refund Options

Prepaid Orders: Refund will be processed back to the original payment source. Cash on Delivery Orders: Refund options available –

• Bank Transfer
• UPI ID
• Coupon Code
• Points

 Refund Timeline

• It takes up to 15 days for the returned product to reach our warehouse.
• Refund will be initiated within 48 working hours after quality check.
• Timeline after initiation:

• Bank/UPI Refund: 5–7 working days
• Coupon Code: Within 48 working hours
• Points: Within 24 working hours of pickup

 BOGO (Buy One Get One) Sale Policy

Items purchased under BOGO (Buy One Get One) offers are non-returnable and non-exchangeable.