Exchange & Return Policy

At Sona Mart, we curate our collections with the utmost care and want you to be completely delighted with your purchase. If a piece does not perfectly meet your expectations, our streamlined policies are designed to assist you while maintaining our high standards of quality.

Returns (Store Credit Only)

• The Sona Mart Wallet: All approved returns are exclusively issued as Sona Mart Store Credit. We do not provide monetary refunds (Bank, UPI, or Card). Your store credit remains valid for 1 year from the date of issue and can be seamlessly applied to your next premium purchase.

• The Window: Return requests must be initiated within 7 days of delivery.

• Condition: Items must be unused, unwashed, and flawlessly intact in their original packaging with all tags attached. Clear photographs of the product and tags must be uploaded when submitting your request.

• Processing Fee: A flat ₹99 return handling fee per order applies, which covers reverse pickup, quality inspection, and processing. Original shipping and COD charges are non-refundable.

• Partial Returns: You may return selected items from a multi-item order. The ₹99 handling fee is applied only once per order.

Size & Product Exchanges

We understand that finding the perfect fit or style is essential. You may request a Size Exchange or a Product Exchange (for a completely different item) within 7 days of delivery.

• Exchange Conditions: Items must be unused, in original packaging, and with tags intact. A ₹99 exchange handling fee applies per order and will be collected securely during checkout.

• Size Unavailability: If your desired size is out of stock, you will receive Store Credit for the product value (shipping & COD charges excluded).

• Value Differences (For Product Exchange):

  • Upgrades: If the new product is of a higher value, the price difference must be paid at checkout.

  • Downgrades: If the new product is of a lower value, the balance amount will be instantly issued as Store Credit.

• Partial Exchanges: You may exchange selected pieces in a multi-item order. The handling fee applies only once.

Pickup & Shipping Logistics (For Returns & Exchanges)

• Reverse Pickup: We offer convenient reverse pickup services in most pin codes.

• Self-Shipping: If reverse pickup is unserviceable in your area, you may self-ship the item to our facility. We will reimburse courier charges up to ₹200 as Store Credit upon presentation of a valid shipping receipt. (Note: The ₹99 return/exchange handling fee still applies).

Damaged or Incorrect Deliveries

• In the rare event that you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

• Share clear, unedited photos of the product and packaging. Following verification, we will promptly arrange a replacement or issue Store Credit, as per your preference.

Exclusions & Final Sale

• Hygiene & Custom Items: To maintain uncompromising hygiene standards, innerwear, swimwear, and beauty products are strictly non-returnable. Personalized or custom-made items are also considered Final Sale.

• Exclusive B1G1 Sales: Orders placed using the “Buy 1 Get 1” (B1G1) promotional code are exclusive and are not eligible for partial cancellations, returns, or exchanges.

Need Immediate Assistance? Sona Mart is Here For You:

• Email: support@sonamart.in

• WhatsApp / Call: 9471418942