At Sona Mart, your satisfaction is our priority. We value your trust and strive to build a lasting relationship by offering a seamless, transparent, and No-Questions-Asked 3-Day Return & Refund Policy for our premium collections.
Easy Returns – Simple & Transparent We offer a straightforward 3-day return window from the date of delivery. If a piece doesn’t perfectly resonate with you, you can easily initiate a return request within 72 hours of receiving your order. Please note: To maintain our high quality standards, return requests will strictly not be accepted beyond the 3-day window for any reason. Refunds are processed exclusively for successfully returned items.
Exclusive Sona Mart Sale Update
Buy 2 Get 1 Free Offers: Items purchased under this exclusive promotion are eligible for Exchange Only (for the exact same products). Returns and direct refunds are not applicable.
Exchanges are permitted strictly in the rare event of receiving a damaged, defective, or incorrect product.
To process an exchange request, customers must share clear photographs along with an uncut, continuous unboxing video of the sealed package.
All sale-related exchange requests must be raised within 24 to 48 hours of delivery. We request you to review your cart carefully before confirming your order.
How to Place a Return Request
Ensure your request is placed within 3 days of delivery.
Navigate to your Sona Mart account or use our Return Portal Link to create a request.
If you require any premium assistance, reach out to our support team via WhatsApp or Call at +91 9471418942 (Operating Hours: Monday – Saturday, 10:00 AM – 6:00 PM).
Mandatory: Please record a brief unboxing/packing video while preparing the return package to ensure a smooth, dispute-free process.
Return Pickup: Once approved, our logistics partner will securely pick up the package from your doorstep within 72 hours.
Sona Mart Refund Policy To ensure impeccable hygiene and quality, all refunds are initiated only after the returned product safely reaches our fulfillment center and successfully passes a rigorous Quality Check (QC).
Prepaid Orders: Your funds will be gracefully credited back to your original payment method within 3-4 business days post-QC approval.
Cash on Delivery (COD) Orders: For COD purchases, you will receive a secure Refund Link via Email, SMS, or WhatsApp directly from our official number (+91 9471418942) within 4-5 business days post-QC.
How to claim your COD refund:
Click on the secure link received.
Verify your identity using the OTP provided.
Enter your preferred Bank Account details or UPI ID.
Submit to instantly initiate the transfer.
Your refund will reflect in your account within 24 hours of submitting the details.
Cancellation Policy
12-Hour Window: We process orders swiftly. You may seamlessly cancel your order within 12 hours of placement. Post this timeframe, the order moves to processing/shipping and cancellations will not be accepted.
For canceled prepaid orders, please allow 5-7 working days for the refunded amount to reflect in your bank account.
Color & Description Disclaimer
The Sona Mart standard involves rich fabrics and intricate detailing. While we strive to display colors with absolute accuracy, slight variations may naturally occur due to studio lighting, photography conditions, and individual screen calibrations.
Details such as weight, handwork, and exact dimensions may have minor artisanal variations. We request our customers to embrace these minor, beautiful differences that make premium fashion unique.
Thank you for choosing Sona Mart. We appreciate your trust and look forward to styling you!
