At Sona Mart, we are committed to delivering your orders quickly and efficiently. Please read our shipping and delivery policy carefully to understand how we process and ship your items.
1. Order Processing Time All orders are processed within 1–2 business days after receiving your order confirmation email. You will receive another notification when your order has been shipped.
2. Shipping Time Our standard delivery time is 5–7 business days depending on your location. Some delays might occur due to holidays, weather conditions, or courier issues. 3. Shipping Charges Free shipping on orders above ₹399. A flat shipping charge of ₹49 is applicable on orders below ₹399.
4. Delivery Partners We work with reputed courier partners like Flipkart, Meesho, Valmo,Delhivery, Bluedart, Xpressbees, and others to ensure safe and timely delivery.
5. Order Tracking Once your order is shipped, we will send you a tracking link via email or WhatsApp. You can also track your order under My Account > Orders on our website.
6. Delivery Issues If your package is delayed or lost, please contact our support team at [support@sonamart.in]. We will try our best to resolve your issue within 24–48 hours
