At [Sona Mart], your satisfaction is our priority. We are committed to delivering your order safely, quickly, and efficiently across India. Please read our Shipping Policy to understand how we handle deliveries, tracking, and more.
1. Shipping & Delivery Timelines
Standard Shipping: Delivery within 5–7 working days.
Express Shipping: Delivery within 1–4 working days. (Available only for products tagged as “Fast Delivery ⚡️”)
Delhi NCR Special: 3-hour or next-day delivery available on select products. Contact us at [support@sonamart.in] to check availability. Extra charges apply.
Note: Delivery timelines may vary depending on location, order volume, and unforeseen circumstances like natural calamities or holidays. 2. Order Tracking
Once your order is shipped, you will receive tracking details via SMS, WhatsApp, and Email.
You can also track your order under the “My Orders” section on our website.
Allow up to 24 hours for tracking to be updated after dispatch.
3. Delivery Attempts & Return to Origin (RTO)
Our courier partner will attempt delivery up to 3 times.
If undelivered due to customer unavailability or incorrect address, the order will be marked RTO (Return to Origin).
In such cases, ₹200 will be deducted, and the remaining amount will be issued as a coupon code (valid for 180 days).
4. Shipping Charges
Free Shipping on all orders above ₹399.
Orders below ₹399 incur a ₹49 shipping fee.
Shipping charges are clearly displayed at checkout before you make the payment.
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) on most pin codes across India. However, to confirm your order, we require a 20% advance payment —the remaining 80% can be paid in cash upon delivery.
COD is not available on special promotional offers (e.g., Buy 1 Get 1 Free).
Orders may be denied COD due to courier limitations or risk checks.
6. Delayed Deliveries
We strive to deliver on time, but delays may occur due to:
Weather disruptions
Shipment delays
Govt. regulations or holidays
Refunds will not be issued for delays caused by these uncontrollable events. However, we’re always here to assist you.
7. Lost or Damaged Orders
If your order is damaged or lost in transit, please refuse delivery and contact us immediately.
For missing deliveries (marked as delivered), notify us within 24 hours so we can investigate and resolve.
8. Order Cancellations & Address Change
You may request cancellation or address change before dispatch. After dispatch, changes are not possible.
To make changes, please contact our support team quickly.
9. Customer Support
If you face any issues with tracking, shipping, or delivery:
