Effortless Order Cancellations We understand that your style preferences may change. Sona Mart offers a graceful cancellation process for your convenience.
Pre-Dispatch: Orders can be seamlessly cancelled before they leave our fulfillment center. Simply navigate to My Account > Orders > Select Product > Cancel.
Post-Dispatch: If your curated pieces are already en route, simply decline the package upon arrival. A swift refund will be initiated once the unaccepted parcel safely returns to our premium facility.
Bespoke Return Experience (Via WhatsApp) At Sona Mart, we believe in a concierge-level shopping experience. If a piece doesn’t perfectly resonate with you, initiating a return is effortless through our dedicated WhatsApp support.
The Window: Return requests can be initiated 24 hours post-delivery and must be raised within 15 days of receiving your item.
How to Return:
Log into My Account.
Navigate to the Return Request section.
Click on the WhatsApp icon.
Submit your return details directly to our style support team on WhatsApp.
Note: Please share your product details and the reason for the return via WhatsApp. Your feedback allows us to continually meticulously refine our exclusive collections. You will receive a confirmation message once your request is processed.
Elegance & Hygiene: Our Return Policy To maintain the impeccable quality Sona Mart is renowned for, all returned items must be pristine—unworn, unused, and flawlessly intact in their original packaging (including all signature labels, tags, and boxes).
Exceptions: For uncompromising hygiene standards, we do not accept returns on personal use items such as masks, swimwear, innerwear (boxers, briefs, trunks, vests, pyjamas), sunglasses, luxury fragrances, socks, and jewelry.
Inspection: Once your item reaches us, our experts conduct a thorough quality inspection. Please allow 5-7 business days for this process before your refund is green-lit.
Exclusive Sales & Promotions
Discounted Purchases: If you utilized a premium promo code, your refund will strictly reflect the final amount paid out-of-pocket, not the original retail price.
Final Sale: Products acquired using a ‘Non-Returnable’ exclusive code are considered Final Sale. By applying these codes at checkout, you agree to waive the standard return policy for those specific items.
Swift & Secure Refunds We ensure your funds are handled with the utmost security and speed.
Cash on Delivery (COD) Refunds:
Sona Mart Credits: Choose to receive your refund as store credit for a seamless future checkout. Credits reflect within 2-3 business days post-inspection.
Direct Bank Transfer: We will send a highly secure, OTP-verified link to your registered email and mobile number once the item passes inspection. Simply click the link to securely enter your bank details for a direct transfer.
Prepaid Order Refunds:
Back to Source: Your funds will be gracefully reversed to the original credit card, debit card, or bank account used during checkout. This reflects within 5 days post-inspection.
Sona Mart Credits: Alternatively, opt for instant store credits to fuel your next fashion discovery.
Please Note: Financial institutions do not process refunds on Sundays, bank holidays, and alternate Saturdays.
