Sona Mart Fadism Return & Exchange Policy

Please read our policies carefully before placing your order.

1. Order Cancellation: Once an order is placed with us, it cannot be canceled as our products are processed on an order basis.

2. No General Returns or Exchanges: We do not offer any exchanges or returns for reasons such as change of mind, size issues, or fit preference. Products that have been customized as per client requirements (plus size, made-to-measure, pattern changes) and accessories (jewelry, bags) are strictly non-eligible for exchange or return.

3. Damaged or Defective Products Only: If you receive a damaged or incorrect product, you must notify us immediately.

• A proper, uncut parcel opening video is compulsory to claim a defect or damage.

• Please contact us with your order number and the unboxing video.

• Call/WhatsApp: +91 9471418942

• Email: support@sonamart.in

4. Refund Process (For Approved Damage Claims): Once your damage claim is verified and the return is accepted, we will provide you with the return shipping address. After we receive the product, your refund will be credited within 2-3 business days. Please note that original shipping charges are non-refundable.